We respect your time and comfort, committed to delivering quality services in a clean, safe environment. Please refer to our appointment, cancellation, and hygiene policies to ensure a great experience for all our clients.

Gift Vouchers

  • We do not offer online vouchers, vouchers are sold in the presence of the salon.
  • Gift vouchers that are lost or stolen cannot be replaced or canceled, once the voucher has been purchased, it becomes the responsibility of the person who purchased it.
  • The gift voucher is non-refundable and cannot be exchanged for cash in part or full. Please note there is no expiry date on our vouchers and they can be used.

Cancellation and Reschedule

Please notify us within 24 hours of your appointment if you need to cancel or reschedule. Failure to give notification in time or a no-show will result in being charged 50% of service.

Refunds & Return

  • We do not offer refunds on services. If you have an issue with a service, please let us know right away, we will do everything we can to rectify it for you.
  • If you wish to return a product that you purchased from Ambiance Nail and Spa, it must be within 14 days of your receipt and in a saleable condition that has not been tampered with.

Appointment timing

  • We kindly ask that you arrive at least 5-10 minutes before your appointment start time. If for any reason you are running late, please call or email us to inform us. 
  • 15 late appointments will be marked ‘no show’.

Group booking

  • 20% of Deposit will be required for group booking,
  • All group members are urged to arrive at least 10 minutes before appointment time so colors can be chosen in advance as multiples of one color may be required.
  • At the time of booking a breakdown of the booking is required, so it is best to email us outlining what each person wants specifically and their name. Please note We do not offer group discount.


  • Tips are accepted and can be given in person or left at reception for the technician to collect at the end of the day.
  • 100% of the tip goes to the member of staff and tips are not pooled.

Make your gel extensions and get polish last

We guarantee our gels and gel polishes for 7 days and will fix up any mishaps we may have done within this time. After 7 days it is standard wear and tear if you wish to make them last as long as possible, please follow these tips:

→ Use rubber gloves for any cleaning, washing up and gardening.
→ Avoid using cleaning gels and detergents
→ Don’t leave your hands soaking in hot water like a bath or jacuzzi.
→ Don’t cut or file your nails while you have shellac on as it gets rid of the seal we put on the edge.
→ Simple things like peeling stickers off magazines, opening cans etc can break the seal so be very careful.
→ Make sure to wipe sunscreen/chlorine/insect repellent and fake tan off your gel polish as it can cause it to stain.

Get extensions

→ Use non-acetone nail polish remover and base coat when changing polish on gel extensions
→ Hand cream that contains lanolin can cause lifting
→ Gels need to be refilled every 2.5/3 weeks
→ You should get a full set and new tips etc every 3/4 refills to make sure it is new gel touching the nail and all the old gel that might have been lifting is gone.
→ Typing can cause breakages/chips, so be careful when doing so.